Refund policy

We want you to end up with the right product. If something is not right, we would rather exchange it than lose you as a customer.

Exchange — our preferred option

You may exchange any unopened, unused product within 7 days of delivery for a different shade, size or product of equal or higher value. Pay only the difference, if any.

Colour, developer and chemical products can only be exchanged if the seal is intact. This is a safety requirement, not a technicality — we cannot resell an opened chemical product.

Returns

Returns are accepted within 7 days of delivery where the product is:

Unopened, unused and in its original packaging, with all seals intact
Accompanied by the original invoice
Not on the non-returnable list below

What we cannot take back

Opened or used products of any kind
Hair colour, developer, bleach and other chemical products once the seal is broken
Products damaged by misuse, incorrect mixing or incorrect storage
Clearance and final-sale items, where marked

Damaged, wrong or missing items

Tell us within 48 hours of delivery and we will replace it at our cost. Please send photographs of the item and the outer packaging — this lets us raise it with the courier and settle it quickly.

We ask you to record a parcel-opening video where you can. It is not mandatory, but it makes a courier damage claim far easier to settle in your favour.

How to start a return or exchange

WhatsApp or call us on +91 95966 46562 with your order number
Tell us what you would like instead, or that you want a refund
We will confirm the return address and arrange pickup where available

Refunds

Once the returned product reaches us and passes inspection, we process the refund within 5–7 business days.

Prepaid orders — refunded to the original payment method. Your bank may take a further 3–5 business days to show it
Cash on delivery orders — refunded by bank transfer. We will ask for your account details
Shipping charges and the COD convenience fee are not refundable unless the error was ours