Refund policy

At Salon World®, we are committed to providing genuine, high-quality professional beauty products and salon equipment. Customer satisfaction is important to us, and we aim to ensure that every order reaches you in perfect condition. If you receive a product that is damaged, defective, incorrect, or incomplete, you may request a return or replacement within 48 hours of delivery by contacting our customer support team and providing clear photos or videos of the issue.

To qualify for a return or replacement, products must be unused, unopened, and in their original packaging with all labels, seals, and accessories intact. Once verified, we will arrange a replacement or provide a suitable resolution. If a replacement is unavailable, we may offer store credit or a refund at our discretion.

For hygiene and safety reasons, opened or used cosmetics, skincare products, haircare products, waxes, liquids, gels, and other consumable items cannot be returned or exchanged unless they are received in a damaged or defective condition. Products damaged due to misuse, improper handling, unauthorized repairs, or normal wear and tear are also not eligible for return.